23 February 2012  

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Frequently Asked Questions

How do I purchase a Dr. Mark Atkinson's Nutrition Profile?
Is the Dr. Mark Atkinson's Nutrition Profile right for me?
Will supplements be recommended?
How long will it take?
How long before I receive my Dr. Mark Atkinson's Nutrition Profile?
What will I get in my Dr. Mark Atkinson's Nutrition Profile?
How do I track my progress?
How do I upgrade to Full Membership?
Forgotten my password – what do I do?
How do I cancel my membership?
How do I change my card details?
How do I access my Dr. Mark Atkinson's Nutrition Profile online?
Can I print my Dr. Mark Atkinson's Nutrition Profile?
I can’t open my Profile, what do I do?


How do I purchase a Dr. Mark Atkinson's Nutrition Profile?
You can purchase your Dr. Mark Atkinson's Nutrition Profile online using our secure checkout. We accept most debit and credit cards.

 

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Is the Dr. Mark Atkinson's Nutrition Profile right for me?
If you are under 18, under medical care, using medication, pregnant, trying for a baby or feeding one - Under these circumstances it is best to go for a one to one nutrition consultation during which a qualified nutritionist will talk to you about your case and take into consideration these important factors. If you fall into one or more of these categories the Dr. Mark Atkinson's Nutrition Profile is not appropriate for you.

Your Profile gives an indicative guide on overall health and wellbeing. It does not attempt to diagnose, treat, prevent or cure any specific disease, condition or deficiency. We recommend that changes should be made slowly and any serious symptoms discussed with a qualified practitioner and/or your doctor.

 

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Will supplements be recommended?
Your Dr. Mark Atkinson's Nutrition Profile will recommend generic supplements which most health food stores or supplement manufacturers will be able to provide.

 

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How long will it take?
To complete a Dr. Mark Atkinson's Total Well-Being Club questionnaire and receive your Profile you will need to spend 30-40 minutes online (depending on your internet connection) completing your questionnaire.

 

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How long before I receive my Dr. Mark Atkinson's Nutrition Profile?
When payment has been made your Dr. Mark Atkinson's Nutrition Profile will automatically be compiled. It will display on your screen and a copy will be stored in the secure area of the website. You are then free to access your Dr. Mark Atkinson's Nutrition Profile online as often as you wish.

 

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What will I get in my Dr. Mark Atkinson's Nutrition Profile?
You will receive two reports. You will receive a summary report, which provides you with a short summary of all your important information. In addition to the summary report you will receive a full profile, which provides you with detailed information covering:

OVERALL SCORE
Your overall health score and scores for 10 important underlying health factors. Check the balance of your digestion, immunity, detoxification, hormones, mood and more….

PRIORITY NUTRIENTS
The nutrients that appear to be most important for you. Get a prioritised list of vitamins, minerals, trace elements, phytonutrients and amino acids.

TOP 20 FOODS
Which foods are most important to you right now to help restore balance and speed up your weight loss, health and vitality goals.

TOP LIFESTYLE ACTIONS
The priority lifestyle and eating actions that are likely to have the most benefits for you. You will also learn the most beneficial food group or food reductions.

SUPPLEMENT RECOMMENDATIONS
You will receive generic supplement recommendations which most health food stores or supplement manufacturers will be able to provide.

TOP HERBS, SPICES AND HERBAL TEAS
The top three herbs, spices and herbal teas that are most beneficial to you will be listed.

All of this information will be converted into a Dr. Mark Atkinson's Nutrition Profile

You will also be able to keep track of your progress with great, interactive graphs and charts that will help you monitor your progress and changes over time.

No more guessing. Should I eat this? Shouldn’t I eat that? The Dr. Mark Atkinson's Nutrition Profile tells you what will work for you based on solid principles of health and wellbeing.

 

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How do I track my progress?
When you come back for another profile you will be able to see on the graphs how much you have improved during that period so tracking your progress is simple – follow the advice and come back again to do another profile – we recommend every month.

 

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How do I upgrade to Full Membership?
If you selected the Dr. Mark Atkinson Total Well-Being Profile only option and would like to upgrade to Full Membership all you have to do is click on the "Upgrade to Membership" link at the top of the page and enter your card details. The first month’s membership fee of £9.95 will be automatically debited to your card a month after you completed your first Profile and you will have immediate access to the Members Area again for the duration of your membership.

 

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Forgotten my password – what do I do?
If you have forgotten your login password please:

1. Go to www.totalwellbeinginteractive.com
2. Click on “Login” at the top left of the screen
3. Use the forgotten password retrieval facility at the bottom of the page

Your password will be emailed to your registered email address.

 

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How do I cancel my Full Membership?
You can cancel your membership any time after the three months minimum membership period has elapsed simply by emailing us at support@drmarkatkinson.co.uk requesting the cancellation. We will confirm the cancellation by email.

 

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How do I change my card details?
If you need to change the card which is being used for your monthly membership payments please email us at support@drmarkatkinson.co.uk We will cancel the payment schedule on your old card details and confirm when this has been done. This will temporarily cancel your membership and allow you to upgrade back to a membership using your new card details.

 

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How do I access my Dr. Mark Atkinson's Nutrition Profile online?
Your Dr. Mark Atkinson's Nutrition Profile is stored online in your personal secure area of the website. To access it all you need to do is:

1. Go to www.totalwellbeinginteractive.com
2. Click on the "Login" in the top left of the screen
3. Enter your email address and password and click on the "Login" button.

You will be directed to the View or Start a Profile screen where all Profiles will display in date and time order.

4. Click on the "View Summary" button for the Profile Summary you wish to view or the View Full Profile button if you wish to view your Full Profile and it will display on your screen.

 

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Can I print my Dr. Mark Atkinson's Nutrition Profile?
We wish to encourage minimal printing in the interests of sustainability and looking after the environment.

Your Dr. Mark Atkinson Full Profile is not set up for single printing in full. Based on user feedback about the quantity of paper and ink required to print the full report a summary report has been configured to enable printing of key extracts in a simple short form. This is available in your member area and is called your “Summary Profile”. To print your Summary Profile just click on the printer icon on the page and a printable version will display on your screen. You can then print your Profile as you would any other document. In addition there is the Daily Action Log download in the member area that summarises your key advice on one printable page.

 

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I can't open my Profile, what do I do?
The Dr. Mark Atkinson's Nutrition Profile is compiled as a web page, which means that as long as you have an internet connection you will be able to view your Profile without difficulty. However, if you do have problems please email us at support@drmarkatkinson.co.uk for assistance.

 

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